Question 1

What is your return policy?

Accepted Answer

You can make a request for a return within 14 days of receiving your order. If your product is faulty, please contact us before requesting a return.
To be eligible for a successful return you must comply with our returns policy:
 • All items must be unworn, undamaged and in original condition with all tags attached inside the provided packaging.
 • The item does not have any stains or marks.
 • The request for return was made within 14 days. 
 • The item does not have any odours (including body odour, perfume or deodorant)
 • The item was not on sale at the time of purchase.
Please make sure to take care when trying on your items and return them in the same condition and packaging. Any returns that do not meet our policy will not be accepted.
If you do not have a registered account with us, please contact our customer service to start the returns process.

Question 2

When will I receive my refund?

Accepted Answer

You can use the tracking number assigned to your returns label and follow the progress of your package. After we have received your package and checked the condition of your items, we will issue your refund.  Refunds are issued within 10 days to the original payment method. Once we have completed your refund process, you will receive a confirmation email.

Question 3

Can I return sale Items?

Accepted Answer

Sale items are marked to clear and will not be eligible for a return. Any unauthorised Sale items received by our team will be returned to the sender.

Question 4

How do I return faulty items?

Accepted Answer

We ensure that our items have been checked for quality control by the manufacturers and our dispatch team before being packaged. We realise that damage can occur while in transit and we would love to help you resolve any problems you may have with a faulty or broken item.

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